Do your team members know what you expect of them, how you measure their performance, how you reward excellence and how you deal with underperformers?
The cartoon characters above are clearly at odds. To extract the best performance from your team there are a few basics from performance management training that must be followed:
- Set Clear Performance Expectations
There should be no confusion about the standards of success and failure for each and every job.
- Ensure Transparent Performance Measures
The success metrics should be accurate, timely, consistent, fairly applied and visible to all.
- Establish Meaningful Rewards and Consequences Upfront
Superior performance deserves superior rewards; inferior performance deserves consequences.