Done right, performance management can boost the performance of an entire company. But it is no longer just a matter of filling out annual performance review forms. Performance management training in today’s competitive marketplace teaches a far more effective process. Here are some of the characteristics of world-class performance management:
- Clear. Performance metrics for both success and failure must be understood, simple and meaningful.
- Relevant. The performance expectations that are observed and critiqued must be 100% aligned to the business, the job, and the organizational cultural.
- Cultural. The entire organization understands the goal of performance management and supports the continuing effort to learn, grow and increase performance.
- Strategic. The goal of performance management is achieved through an intense focus on a critical few high performance indicators in order to build long-term value and alignment with the business’ strategic plan.
- Adaptive. As business strategies and goals change, so do the performance parameters and metrics.
- Real-time. Feedback is given when positive (or negative) behavior is noticed so there is an opportunity to learn, measure and improve on-the-spot.
- User-friendly. Reporting data are automated whenever possible and the language standardized for ease of use and company-wide understanding.
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