Performance Culture - Linking Customer Support to Revenue Growth

In a recent performance management & culture quarterly poll, a large % of supervisors stated that "ensuring the best customer service experience possible" was keeping them up at night.
A 5% increase in customer service loyalty can boost profits by as much as 25% to 85%. Research has shown that satisfied customers lead to greater profitability and growth.
Read more about some of the best performance management, practices and make the link between industry leading sales and service...

Performance Management - Keys to Success?

Much is said and written about, mostly negative I might add, about the difficulties organizations face in their attempts at making performance management work. It seems there are a few keys success, thinking about your organization, are your managers capable of embracing the following keys:
• Foster strong win-win relationships with their teams?
• Conduct thoughtful and consistent coaching sessions?
• Tailor their performance management and style to each employee?

Search for the Right Performance Management Resource. Right Now.

Introducing a powerful new Search Tool to help you track down the right Performance Management Training & Best Practice Resource right now. Search this blog and the vast collection of corporate training communities and related best practice blogs with a single click.

Step 1 - Locate the Search Tool to the right of this post

Step 2 - Type your keyword search phrase. eg. Performance Culture

Step 3 - Click Search

Step 4 - Review the results, sorted by:

This Blog | Sites Linked to this Blog | Recommended Blogs

See illustration below. Enjoy.

Performance Management Research Study Results

Over the course of the past 12 months, we conducted an online research study where visitors to our website were anonymously surveyed across an area of topics related driving performance through investments in human capital. In particular, one such survey asked respondents the following question:

Have you identified the top two actions that will have the biggest impact on organizational performance in your company?

Here are the results for your viewing pleasure.

1. Yes--15%
2. No--69%
3. I do not know--15%

How would you answer the above question regarding organizational development best practices and performance management training etc.?

Can performance management & coaching practices impact sales revenue growth?

A great question - we hear this from time to time.

Especially during the past 18 months as budgets have tightened and there is increasing pressure to perform.

The answer depends on numerous factors such as culture, resources, and reinforcement.

Each company in unique. Each team is unique. Still though, all things being equal, we believe a sales manager committed to sales coaching best practices and proven performance management best practices can wield noticeable influence on sales growth and margin across their team.  On teh sales front, we typically, we see a 4-to-1 difference at our clients who effectively performance coach their direct reports.

For additional information, you may want to check out the insights and perspectives contained in the white paper The Impact of Sales Coaching - Do Sales Managers Really Make a Difference?

Are You Building a High Performance Environment?

It is the Leader’s challenge to create the circumstances that stimulate improved performance and execution from the people within their organization. The key question for business leaders is not “why” high performance but rather “how”?

Read the white paper Are You Building a High Performance Environment: The Keys to Success to find out:

• The 2 Keys to building a high performance management environment
• The 6 steps required to make performance management happen within their culture

Download this Building a High Performance Environment white paper